If you have a concern about an order, contact Noura’s Jewellery before sending any item back. Return eligibility depends on the product, its condition, the order details, disclosures made before purchase, and applicable law.
Requesting a Return
Email info@nouras.ca or call (613) 884-8820. Include your name, order number, product details, the reason for the request, and photographs when the item arrived damaged or appears incorrect.
Do not ship or deliver a return until you receive return instructions from us.
Product Condition
Items submitted for return should be unused, unaltered, and accompanied by the packaging, documentation, accessories, and proof of purchase supplied with the order. We may inspect an item before approving a refund, exchange, repair, or other resolution.
Special and Price-Sensitive Products
Custom-made, engraved, resized, altered, special-order, final-sale, or price-sensitive precious-metal products may have restricted or no return eligibility. Any product-specific restriction should be reviewed before purchase and remains subject to rights that cannot be excluded by law.
Incorrect, Damaged, or Defective Items
Contact us promptly if an item appears incorrect, damaged, or defective. Keep the item and its packaging until we provide instructions. We will review the information and advise which remedy may be available.
Approved Refunds
When a refund is approved, it will normally be issued to the original payment method. Financial institutions and payment providers control the time required for the credit to appear.
This page does not limit any mandatory rights or remedies available under applicable consumer-protection law.